Troubleshooting - Having trouble controlling my devices from the Kleverness App

I can’t control any of my devices with the app or voice assistants

1. Check that you have an active internet connection 
2. Unplug the Hub from the power supply, wait a few seconds and plug it back in 
3. Wait until the hub reboots and the LED on the top turns blue (this could take up to 1 minute) 

I can’t control 1 or few devices from the app or voice assistants

1. Check that you have an active internet connection 
2. Unplug the Hub from the power supply, wait a few seconds and plug it back in
3. Wait until the hub reboots and the LED on the top turns blue (this could take up to 1 minute)

If it’s still not working, please follow these additional instructions:

1. Remove the device that you’re not able to control from the Kleverness app 
2. Perform the factory reset process as shown in the instructions here
3. Re-add the device on the Kleverness app 

For more detailed instructions please refer to the instruction manuals 

If your issue couldn’t be resolved, please contact support here